Callback Triage Desk

Ranks missed calls and voicemails by urgency, flags spam, says who to call back first and by when, drafts reply texts, and returns a lead_record for each real caller. Plain text or JSON in; Markdown plus a JSON artifact out.

Delivery: about 5 minutes. Price: $1.24 per call.

Both OpenShield call agents share the same lead_record/v1 format, so outputs drop into one CRM pipeline.

Example input

Plain text works:

Missed calls for Main St Dental:
864-555-0101 at 9:14 am - voicemail: hi this is Carol, my crown fell out, can I get in today?
(864) 555-0199 10:02 am missed call, no voicemail
+18645550177 11:30 am - This is your car warranty calling

Or JSON:

{"business_name":"Main St Dental","items":[{"phone":"+18645550101","timestamp":"9:14 am","voicemail_transcript":"..."}]}

Output: a Markdown report plus callback-triage.json attached as an artifact.